Customer Success Manager

Safety Mojo | Sandy, Utah

Help us transform how an entire industry thinks about safety

About Safety Mojo

Mojo AI is revolutionizing safety management in high-risk industries like construction and oil & gas. How are we doing this? With Safety Mojo – our groundbreaking, AI-powered app designed for frontline safety professionals.

Right now, we’re at an inflection point. We’ve proven product-market fit, we have incredible customers who love what we’ve built, and we’re moving from startup phase into serious growth mode.

Role Overview

We are seeking a strategic and execution-focused Customer Success Manager (CSM) to lead the successful deployment, adoption, and expansion of our enterprise safety software platform across high-value global clients.

This role goes beyond traditional account management. You will act as a trusted advisor, program leader, and operator, owning the full lifecycle from implementation through scaled adoption—driving measurable safety outcomes and unlocking multi-million dollar expansion opportunities.

You will partner with executives, safety leaders, and operational stakeholders to embed our platform into core business processes and ensure it delivers tangible ROI.

Please note this job requires up to 80% or more travel.

What You’ll Own

1. Enterprise Deployment & Implementation Leadership

Lead end-to-end implementation of complex, multi-site, global deployments

Translate customer safety goals into structured rollout plans and success milestones

Coordinate cross-functional teams (product, engineering, support, partners) to deliver on time and on scope

Manage dependencies, risks, and change management across large organizations

Outcome: Successful deployment across all contracted sites, on time, with strong stakeholder alignment and minimal disruption to operations

2. Adoption & Safety Program Integration

Drive deep adoption of the platform across safety, operations, and frontline teams

Embed the platform into existing safety programs, workflows, and compliance processes

Define and track adoption metrics (usage, engagement, behavioral change indicators)

Identify gaps and proactively intervene to increase utilization

Outcome: Platform becomes mission-critical to the customer’s safety program with sustained, measurable usage across teams

3. Strategic Account Ownership & Value Realization

Build relationships with executive sponsors and key decision-makers

Define and continuously refine success plans tied to business and safety outcomes

Quantify and communicate ROI (incident reduction, compliance improvements, operational efficiency)

Conduct regular business reviews (QBRs/EBRs) with clear value narratives

Outcome: Customers clearly understand and can articulate the value delivered, strengthening retention and advocacy

4. Global Program & Project Management

Operate as the program manager for large-scale, multi-region deployments

Align global rollouts with regional nuances (regulatory, cultural, operational differences)

Maintain clear documentation, timelines, and communication cadences

Ensure consistency and scalability across implementations

Outcome: Seamless global deployments with consistent standards and localized effectiveness

5. Training & Enablement

Design and deliver training programs for diverse audiences (executives, admins, frontline users)

Enable internal champions and power users within customer organizations

Develop scalable enablement assets (playbooks, onboarding materials, workshops)

Outcome: Customers are self-sufficient, confident, and capable of driving internal adoption without heavy reliance on support

6. Expansion & Revenue Growth

Identify and develop expansion opportunities (new sites, modules, use cases)

Partner with Sales to drive upsell and cross-sell motions

Build business cases for expansion tied to demonstrated success and ROI

Actively manage renewal readiness and risk

Outcome: Consistent expansion within accounts, unlocking multi-million dollar growth opportunities

What Success Looks Like (12–18 Months)

All assigned enterprise accounts fully deployed across contracted scope

≥85% active adoption across key user groups

Documented ROI tied to safety and operational metrics

Expansion pipeline generated within each account

Strong executive relationships and high customer satisfaction (CSAT/NPS)

Zero-surprise renewals with clear value justification

What You Bring

5–10+ years in Customer Success, Implementation, or Program Management in enterprise SaaS

Experience leading complex, multi-stakeholder deployments (preferably global)

Strong project/program management skills (you run toward complexity, not away from it)

Ability to engage both executive leaders and frontline operators

Experience driving product adoption and behavioral change within organizations

Commercial acumen with a track record of influencing expansion and renewals

Bonus: Experience in safety, compliance, EHS, or regulated industries

Key Competencies

Operator mindset: You execute and deliver outcomes, not just manage relationships

Consultative leadership: You guide customers toward best practices and transformation

Structured thinker: You bring order to complex, ambiguous environments

Influencer: You can drive alignment without direct authority

Data-driven: You use metrics to tell a compelling value story

Why This Role Matters

This role is critical to ensuring our platform doesn’t just get implemented—it gets embedded, adopted, and expanded. You will directly impact customer outcomes, retention, and revenue growth by turning deployments into long-term strategic partnerships.