Customer Program Success Manager
Help us transform how an entire industry thinks about safety
About Safety Mojo
Mojo AI is revolutionizing safety management in high-risk industries like construction and oil & gas. With Safety Mojo — our AI-powered app built for frontline safety professionals — we’re transforming how enterprise organizations protect their people. We’ve proven product-market fit, built a passionate customer base, and are now in serious growth mode.
Role Overview
We are seeking a driven, organized Customer Program Success Manager (CPSM) to own the full customer journey across our enterprise accounts — from initial deployment through scaled, sustained adoption.
This is not a traditional account management role. You will serve as the primary program owner and trusted advisor, managing multi-stakeholder engagements as structured programs of work. You’ll embed Safety Mojo into the core operations of your customers’ organizations, drive measurable safety outcomes, and contribute to expansion opportunities within your book of business.
This role requires approximately 80% travel.
What You'll Do
- Own the program end-to-end — design and run governance cadences (steering committees, exec reviews, working sessions), maintain master program plans, and manage RAID logs across all active workstreams
- Lead deployment and adoption — drive implementations and build structured adoption programs that move customers from go-live to deeply embedded, organization-wide usage
- Manage stakeholder relationships — navigate multi-level customer organizations from frontline safety managers to operational leadership, serving as the primary point of contact and escalation for your accounts
- Coordinate across internal teams — align Engineering, Product, and Support to ensure the right resources are engaged at the right time; nothing falls through the cracks
- Report with clarity — deliver executive-ready dashboards, status reports, and business reviews that surface ROI, risks, and next steps for both customers and internal leadership
- Drive expansion — identify and develop growth opportunities within your accounts, partnering with Sales on renewals, upsells, and executive relationship development
What We're Looking For
- 5–7 years in Customer Success, Program Management, or a related customer-facing role — SaaS or industrial/safety verticals preferred
- Experience managing multi-stakeholder customer engagements with structured program or project management approaches
- Strong communication skills — comfortable presenting to operational leaders and adapting your style across different audiences
- Organized and process-oriented with a working knowledge of program management fundamentals (meeting cadences, action tracking, status reporting)
- Early track record of driving customer outcomes and supporting account growth
- Ability to work independently and stay organized across multiple accounts in a fast-moving environment
- Willingness to travel approximately 80% — this role is field-first by design
Why This Role
You won’t just manage accounts — you’ll build programs that save lives. If you want to operate at the highest level of enterprise customer success and do work that genuinely matters, this is the role for you.
Compensation & Benefits
- Competitive salary
- Performance-based bonuses
- Comprehensive health, dental, and vision benefits
- Health insurance with both traditional plans and HDHP with HSA options
- Flexible working hours
- 401(k) with company match
- Flexible spending account
- Health savings account
- Paid time off
- Employee assistance program
Job Type:
Full-time
Work Location:
This is a remote position based in Texas or Ohio in order to have good proximity to clients and their projects.
Travel:
Approximately 80% travel.